Terms

Provision of internet services

We cannot guarantee to provide and maintain the services continuously and without interruption and faults. We may also temporarily suspend availability of the services in order to upgrade, repair or maintain any aspects of the technological infrastructure of the services. We will use all reasonable endeavours to carry out such repair or maintenance work with minimum disruption to the services.

We will use our reasonable endeavours to maintain and provide the services in accordance with these terms and conditions. However, you acknowledge that we are not and cannot be responsible for the networks or for the services not being transmitted correctly or without interruption and shall not be liable to you for any failure to provide and to transmit all or any part of the services or if you cannot access the services. We will not be held responsible for the content or functionality of other internet sites which may have links placed to them on this site.

Data Protection

By registering your details on this website, you are giving your explicit consent to us holding personal data which you provide to us, including any sensitive personal data. Details of our privacy policy are available below.

Online Security

Your personal details are not stored on any part of our site. You recognise that the internet is accessible to anyone with the appropriate technical capability and as such it is impossible to protect totally against the abuse of the system by third parties, including the introduction of a virus onto the system. You acknowledge that it is your responsibility to satisfy yourself that your own information technology is protected against computer viruses.

Complaints

It is our aim to always provide a prompt and efficient service. If, for whatever reason, you are unhappy with our service and wish to make a complaint, please contact us via email info@goddardspies.com

Copyright Notice

This website is protected by Copyright. All material on this website and any material sent to you by e-mail or any other form from this website (the “content”) or in any way relating to the website belongs to our licensors or us. All rights, including copyright, in the content of these web pages are owned or controlled for these purposes by Goddard’s Pies Limited. In accessing these web pages, you agree that you may only download the content for your own personal non-commercial use. You may retrieve and display content from this website on the Electronic Device on which you first accessed it or downloaded it, print a single copy of individual pages on paper and store such pages for caching purposes only, for your personal and non-commercial use alone. You may not do any of the following without prior written permission from Goddard’s Pies Limited: reproduce the content or modify or in any way commercially exploit any of the content; redistribute any or part of any of the content; remove the copyright or trade mark notice(s) from any copies of content made in accordance with these Terms; create a database in electronic or structured manual form by systematically downloading and storing all and any of the content. Any infringements of Goddard’s Pies’ rights will result in appropriate legal action.

Further Information

Any further information may be requested from:

Goddard’s Pies Limited

Tel : 01732 25 25 25
Email : info@goddardspies.com

English Law

These terms and conditions and the policies they relate to shall be governed by English Law. Your statutory rights are unaffected.

DATA PRIVACY NOTICE FOR CLIENTS AND SUPPLIERS

Goddard’s Pies Limited (“We”) are committed to protecting and respecting your privacy.

This policy (together with our terms of use (https://www.goddardspies.com/terms/) and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).

Definitions

Data controller – A controller determines the purposes and means of processing personal data.

Data processor – A processor is responsible for processing personal data on behalf of a controller.

Data subject – Natural person

Categories of data: Personal data

Personal data – The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example name, passport number, home address or private email address. Online identifiers include IP addresses and cookies.

Special categories personal data – The GDPR refers to sensitive personal data as ‘special categories of personal data’ (as explained in Article 9 of GDPR). The special categories specifically include genetic data, and biometric data where processed to uniquely identify an individual. Other examples include racial and ethnic origin, sexual orientation, health data, trade union membership, political opinions, religious or philosophical beliefs.

Processing – means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Third party – means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

Who are we?

Goddard’s Pies Limited is the data controller. This means we decide how your personal data is processed and for what purposes. Our contact details are:

Goddard’s Pies Limited  – Unit 8 Hornet Business Estate, Borough Green TN15 8QW

Tel: 01732 252525   Email: info@goddardspies.com

For all data matters contact the Data Protection Officer on the details above.

The purposes of processing your personal data

We use your personal data for the following purposes:

• To reply to your request for further information about our products, services and costs
• To organise shipment of purchased goods to you using reputable UK shipping businesses
• To take payment for goods purchased using the services of a reputable UK card processing company
• To send you updated information on our company’s range of products and services from time to time

The categories of personal data concerned

With reference to the categories of personal data described in the definitions section, we process the following categories of your data:

Personal data – Name, address, telephone numbers, email address, credit and debit card information

We have obtained your personal data from you, usually over the phone, in person or by you sending us an email or contact request form.

What is our legal basis for processing your personal data?

Personal data (article 6 of GDPR)

Our lawful basis for processing your general personal data:

More information on lawful processing can be found on the ICO website.

Sharing your personal data

Your personal data will be treated as strictly confidential, and will be shared only with:

• Reputable shipping companies (Such as Royal Mail, couriers etc) to deliver your order/s
• Reputable card processing companies (to process your payment/s)

How long do we keep your personal data?

We keep your personal data for no longer than reasonably necessary and we only retain your data for the following purposes and use the following criteria to determine how long to retain your personal data.

• For Company financial and accounting purposes
• To facilitate your requests for quotations, orders and deliveries

Providing us with your personal data

You are under no statutory or contractual requirement or obligation to provide us with your personal data. But failure to do so will mean that we cannot provide information to you on the range and costs of our goods and services including any necessary shipping or delivery information.

Your rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

• The right to request a copy of the personal data which we hold about you;
• The right to request that we correct any personal data if it is found to be inaccurate or out of date;
• The right to request your personal data is erased where it is no longer necessary to retain such data;
• The right to withdraw your consent to the processing at any time, where consent was your lawful basis for processing the data;
• The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means);
• The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
• The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics).

Transfer of Data Abroad

We do not transfer personal data outside the EEA.

Automated Decision Making

We do not use any form of automated decision making in our business.

Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

How to make a complaint

To exercise all relevant rights, queries or complaints please in the first instance contact our Data Protection Officer on 01732 252525 or info@goddardspies.com.

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 0303 1231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.

Cookies

This website does not identify users of the site. However, the site does use cookies. The cookies are used by Google Analytics, a website analytics service which help us to view the number of people that visit our website and to analyse how they use it and which pages are more popular than others. The cookie information is sent to and used by Google in the United States and may also be kept on their servers. Google uses this information to provide us with an overview of how our website visitors navigate around the site and how you have found us. Google may also transfer this data to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. By continuing to use this website you are agreeing to the use of these cookies from Google Analytics.